Shipping policy
Thank you for shopping with Marc Frederik Henri de Langen. As a professional supplier of diverse pet supplies and pet accessories, we strive to provide thoughtful order fulfillment and reliable global shipping services. Our core goal is to process every pet product order meticulously, adopt dedicated packaging to protect pet goods from transit damage, and ensure accurate, intact delivery to customers within a standard shipping cycle.
1. Order Processing Time
After receiving your official order confirmation, our team will complete product inspection, sorting and secure packaging procedures within 1-3 business days, excluding weekends and local statutory holidays. During flash sales, holiday promotions and other peak periods with spiking order volumes, standard processing schedules may be slightly extended. We will proactively notify all customers via email if any notable shipping delays occur.
2. Shipping Fees and Delivery Timeline Estimates
Shipping costs for all pet product orders are intelligently calculated and fully displayed on the checkout page before payment completion, enabling customers to check all logistics expenses clearly and transparently.
Estimated delivery times:
Standard Shipping: 7-15 business days
All quoted delivery durations are for reference only and not absolute guarantees. Actual parcel arrival speed may be affected by courier service delays, customs clearance reviews, harsh weather, international logistics bottlenecks and regional public holiday arrangements in destination countries.
3. Shipment Confirmation and Real-Time Tracking
Once your pet supply order is dispatched from our warehouse, you will receive an official shipment confirmation email attached with exclusive parcel tracking information.
Tracking status and logistics data will normally be activated and available for online query within 24-48 hours after the logistics carrier completes parcel pickup and system entry registration.
4. Address Accuracy Liability Statement
Customers are required to carefully check and confirm the accuracy and completeness of the recipient shipping address during checkout to avoid delivery errors and package returns.
5. Lost and Damaged Parcel Handling Rules
If your parcel is lost during cross-border transportation, please contact our customer service team within 7 days after your expected delivery date to apply for a logistics investigation.
If your pet products arrive with damaged packaging or defective items upon receipt, please submit a feedback request within 48 hours of delivery. You need to provide clear photos of damaged goods and outer packaging for verification, and we will assess the situation and resolve the problem promptly.
6. Product Usage Notes and Customs Liability Terms
Every pet product is equipped with professional usage and maintenance guidelines. Marc Frederik Henri de Langen will not be held liable for product damage, deformation or functional failure caused by improper use, incorrect maintenance, private modification or human misuse of pet supplies.
International shipments may incur import duties, customs taxes and other clearance fees stipulated by local customs authorities of destination countries. All such extra charges are borne solely by the customer and are not included in the product unit price and standard shipping fees.
7. Contact Information
If you have any doubts or consulting demands about this Shipping Policy and your order logistics situation, please get in touch with our professional support team through the official contact details below:
Trade Name: Marc Frederik Henri de Langen
Phone number: +31 06-35956788
Email: service@mervolt.shop
Physical address: Marshallstraat 170, 6441 JW Brunssum, Netherlands